SAFETY, IN PLAIN WORDS

Why your crew
is safe.

Your crew prepares the work. You decide what happens with it. Here is exactly what your agents can and cannot do.

YOU ARE ALWAYS THE SENDER

Nothing goes out without you.

Every agent prepares work for you to check: drafts, quotes and short lists. None of them can send an email, a text or any other message.
Our email connection is read-only. It cannot send, change, forward or delete anything in your inbox. If Google ever offered us more than read-only access, we would refuse the connection.
Keeping a draft does not send it. When you are happy with it, you send it yourself, from your own email.

ONLY WHAT THE JOB NEEDS

Email agents work from an email you paste in or, for Get paid and Follow up, from the invoice or quote details you type in. They never need access to your inbox. Text you paste is used for that one task and is not saved in our system; only the draft, the customer’s address and the subject are kept for you. Invoice and quote details you type in are kept so your crew can keep an eye on them.
If you choose to connect Gmail instead, your crew looks at your email only when you start a job, and then at no more than 10 recent conversations that look relevant.
You choose the conversation, and you confirm the facts we cannot know: that the work is finished, that an invoice is really overdue, or what a quote should cover.
The email text we looked at is cleared from our system within about 20 minutes. The record that a scan happened is deleted after 30 days.
Your Gmail access is stored encrypted. You can disconnect it in one click on your crew page, and remove it in your Google account too.
Find customers never needs your inbox. It only looks at businesses’ public websites.

NO MADE-UP ANSWERS

Quotes use only the prices you saved. The AI picks lines from your price list. Our own code then checks every price against your list and does all the maths. Anything not on your list is marked “still to price”, never guessed.
If a customer suggests their own price, or writes something designed to trick the system, your list price is used and their numbers are left out.
Payment reminders use the invoice number and amount you confirm. They are written without late fees or legal threats, and you check each one before it goes anywhere.
Replies to enquiries are built from the answers you gave us. If you haven’t given an answer, no reply is drafted and the question comes back to you.
Review requests are written to ask for honest feedback, without rewards, and your crew never picks only the happy customers.
Customer research is based on businesses’ own public websites, which we fetch and check. You see the source for every suggestion, and nobody is contacted.
When a task cannot be done properly, your crew stops instead of guessing, and you get the credits back.

NO SURPRISE BILLS

€10 a month for your first agent and €8 for each extra one. Prices exclude VAT.
Every agent includes 100 credits a month. A draft or a quote uses 2 credits, a customer research report 7. Your balance is always on your crew page.
If you run low, we add 100 credits for €5, only when you are nearly out, and never beyond the monthly limit you choose (€5 to €100). You can switch this off at any time.
If a card payment fails, top-ups switch themselves off and your crew page tells you. Nothing is retried behind your back.
Add or remove agents yourself, and cancel from Manage billing whenever you like.
Payments are handled by Stripe. We never see your card number.

YOUR DATA

Our servers and database run in the EU, in Ireland.
To prepare a draft, the email text needed for that one task is sent to our AI provider, OpenAI. OpenAI does not use it to train its models. It may keep it for up to 30 days to check for misuse, unless the law requires longer.
Your customers’ details are used for the job you started and nothing else.

HONEST LIMITS

AI can still misread an email. That is exactly why everything comes to you first.
Your crew helps you follow good practice, such as respecting opt-outs, but we are not lawyers and nothing here is legal advice.

QUESTIONS?

Contact support and we’ll get back to you.