MyTinyCrew.combyyellow3

HELP

How can we help?

Short answers to the questions people ask most.

Answers come from our help pages and are written by AI. Please don’t include personal details.

Getting started

What is MyTinyCrew.com?

Ready-made AI agents for small businesses. Each agent does one job: finding customers, writing quotes, following up, answering enquiries, asking for reviews or reminding customers to pay.

An agent prepares the work. You check it, change it if you like, and send it yourself. Nothing is ever sent without you.

How do I start?

Tick the agents you want on the front page and press Put my crew to work.

Enter your email. We send you a sign-in link, so there is no password to remember.

Pay monthly by card through Stripe.

On your crew page, answer three short questions about your business, then give an agent its first task.

How do I sign in?

Press Sign in and enter your email. We email you a link that signs you in. The link works once and expires after a short while; if it has expired, just ask for a new one.

If the email does not arrive within a few minutes, check your spam folder.

Why do you ask about my business?

Your crew works from three short answers: what your business is called, what you do, and who you help. You can also say where your customers are, which helps Find customers look in the right area.

We ask you to check and save these answers before your crew starts, so it never works from details you have not seen. You can change them at any time on your crew page.

Using your agents

How does Find customers work?

Press Find businesses for me on your crew page. Your crew looks for real local businesses that match who you help, using each business’s own website.

Each suggestion comes with a short reason and a link to its source, so you can check it yourself. Nobody is contacted.

A research report uses 7 credits. If it finds nothing it can back up with a source, the credits are returned.

How do the agents that write emails work?

Write quotes, Answer enquiries and Build reputation work from an email you paste in. Get paid and Follow up work from the invoice or quote details you type in. None of them need access to your inbox.

On your crew page, open the job, enter the customer’s email address and the subject, paste the email (where the form asks for it), answer the few questions only you can answer, and choose the language. Then press Prepare my draft.

Build reputation uses the review link you save on your crew page, and Write quotes uses your saved price list.

Each draft uses 2 credits. If a draft cannot be prepared, the credits are returned.

How does Get paid keep track of an invoice?

On your crew page, open Get paid and enter the customer’s name and email, the invoice number, the amount and the due date. If it is already overdue, your crew prepares a friendly reminder for you to check and send yourself.

Your crew remembers the invoice. After you send a reminder, press I’ve sent this, and the invoice shows under Jobs your crew is keeping an eye on, with what happens next and when.

Press Update to tell your crew what happened: they paid, they promised to pay on a date, they disputed it, you are handling it yourself, or stop keeping track of it. Telling your crew is free.

When another reminder is due, the invoice says so. Your crew only prepares it when you press Prepare reminder, which uses 2 credits, and the new reminder knows about the earlier ones. Nothing is ever sent automatically.

An invoice counts as paid only when you mark it as paid. Your crew never assumes it.

How does Follow up keep track of a quote?

On your crew page, open Follow up and enter the customer’s name and email, what the quote was for, the total and the date you sent it. Nothing is charged when you add a quote.

Three days after you sent it, the quote says a follow-up is due. Press Prepare follow-up, which uses 2 credits, check the draft and send it yourself, then press I’ve sent this. Your crew checks again a week later.

Press Update to tell your crew what happened: they said yes, they will decide by a date, they have questions, they said no, you are handling it yourself, or stop keeping track of it. Telling your crew is free.

Your crew suggests at most three follow-ups, and none for a quote older than 60 days. A quote counts as won only when you mark it as won.

How does Write quotes get my prices right?

Save your price list once on your crew page. The quote uses only prices from that list, and our own code does all the maths.

Anything that is not on your list is marked as still to price, never guessed. If a customer suggests their own price, your list price is used.

Which languages can drafts be written in?

Danish, English, Swedish, Norwegian and German. You choose the language on each task.

Can I change a draft before I send it?

Yes. Every draft has a subject and a message you can edit directly on your crew page. Your changes are saved in your browser.

Press Open in my email to open your own email program with everything filled in, or Copy text to paste it wherever you write your emails. Undo my changes brings back the original draft.

Keep draft and Dismiss only tidy up your crew page. Neither of them sends anything.

Why does every draft end with my business name?

Drafts are signed with the business name you saved, in the language of the draft, for example “Med venlig hilsen” followed by your business name. You can change it before you send.

Can I pause an agent?

Yes. Press Pause agent next to it on your crew page. A paused agent starts no new work. You can start it again by giving it a new task.

Credits and top-ups

What are credits?

Credits are how your crew’s work is counted. Each agent includes 100 credits a month.

A draft or a quote uses 2 credits. A customer research report uses 7 credits. Your balance is always shown on your crew page.

If a task does not produce a result, its credits are returned automatically.

Do unused credits roll over?

Your monthly credits refill when your month renews and do not roll over. Credits you bought as a top-up do not expire while your subscription is active.

What is automatic top-up?

When you have fewer than 20 credits left, we add 100 credits for €5 (excluding VAT), charged to the card you pay with.

You choose a monthly limit between €5 and €100 (the starting limit is €20). We never charge more than that in a calendar month.

You can change the limit or switch top-ups off under Automatic top-up on your crew page. With top-ups off, your agents simply pause when credits run out.

What happens if a top-up payment fails?

Automatic top-ups switch off and your crew page tells you. Update your card under Manage billing, then switch top-ups back on.

Prices and billing

What does it cost?

€10 a month for your first agent and €8 a month for each extra agent. All six cost €50 a month. Prices are in euros and exclude VAT.

MyTinyCrew.com is for businesses. You pay monthly in advance by card through Stripe.

How do I add or remove an agent?

Use Change my crew on your crew page, tick the agents you want, and press Update my crew.

If you add an agent mid-month, you pay the difference for the rest of the month straight away. If you remove one, the difference is credited to your next bill.

How do I cancel?

Press Manage billing on your crew page and cancel your subscription there. Your crew keeps working until the end of the month you have paid for, then stops.

We do not refund part-months or used credits, except where the law requires it.

Where are my invoices and receipts?

Press Manage billing on your crew page. There you can see and download your invoices, and change your card.

Can prices change?

We will email you at least 30 days before any price change applies to you.

Safety and your data

Can my crew send emails on its own?

No. None of the agents can send an email, a text or any other message. You always send it yourself, from your own email.

What happens to the email I paste in?

It is used for that one task and is not saved in our system. We keep only the draft, the customer’s email address and the subject, so you can find the draft again.

Can the AI make mistakes?

Yes, work prepared with AI can contain mistakes, which is why you always check it before you use it. Quotes use only your own prices and our code does the maths, and when a task cannot be done properly your crew stops instead of guessing.

How do I delete my account or data?

Use Contact support at the bottom of any page and we will delete your account. Billing records are kept for 5 years, as Danish bookkeeping law requires.

Where can I read more?

Our safety page explains exactly what your agents can and cannot do. Our terms and privacy policy are written in plain language too.

Still stuck?

Contact support. A real person reads every message.

Why your crew is safe · Terms · Privacy